Hotel Savithri is a Luxury Business Class hotel nestled in the heart of the town, Attingal have all modern facilities and amenities to pamper the guest needs. The Hotel provides a perfect location for both business and leisure customers. The spectacular Hotel situated in between the Business, Commercial and shopping arena of Attingal City.
Highest quality of guest service is the hallmark of Hotel Savithri and the most modern architecture and interior design make this hotel the best one in town. The most spacious guest rooms and fully equipped wedding and conference halls will give you magnificent experience. The wooden infrastructure of the Hotel always offer a natural feel to the guest, we welcome all of you to experience the highest level of quality service at Hotel Savithri.
The purpose of this thesis was to investigate how customer satisfaction enhances customer loyalty in hotels. Specifically, the thesis used Lake Kivu Serena Hotelas a case study. Customer retention is achieved by involving customers in improving the quality of services offered by a hotel. Moreover, customers feel appreciated when they realize that the hotel is committed to improving their experience. .